Refund policy

Open parcel policy: You may open and check your parcel before making payment to the courier. Please inspect the bottle(s) carefully at the time of delivery. Always record a video while opening the parcel.

Return conditions

In case of any problem, it needs to be reported to us within 2 days of the delivery.

Return or exchange can be reported in the following cases

• You have received a broken or damaged bottle. Please refuse payment and report this at delivery after opening the parcel. Claims for mild leakage after payment may not be accepted, as you are allowed to check the product before paying.
  Only exchange for damaged bottles.
• You have received double orders.
• You have received the wrong product or the wrong quantity.

Requirements to initiate a return or exchange

• Reach out to us at hello@ostrichoil.pk or on WhatsApp at 03210145556.
• Share the recorded video and clear pictures. (For duplicate/double orders, provide pictures of both orders.)
• Make sure a clear picture of the address label is included. (For duplicate/double orders, provide pictures of both orders.)

Disqualification for return or exchange

• The case is reported after 2 days of the delivery date.
• The parcel was not opened and checked before payment.
• Pictures and/or videos are not clear enough.
• In case of a duplicate or wrong product, the parcel is not intact (packing or bubble wrap removed, or the product is used).
• The address label is missing.
• The required information is not complete.

How it works

This process may take up to 10–15 working days. All gathered information is forwarded to the concerned departments (courier partner, production, and dispatch). After the investigation is completed, you will get compensation as per the requirement.